Are you running into issues with recording your video, voice, or screen? Follow these steps to fix some common errors.

1. Check Your Web Browser: When using Quicki, please make sure you are using a supported web browser. Currently, Quicki operates best on Google Chrome, Firefox, and Microsoft Edge.

If you are using Safari on a desktop or laptop, you will not be able to use your webcam to create videos; you can only upload previously recorded videos. If you are on your mobile device, Safari will allow you to upload or record a video.

We recommend using one of the three suggested browsers for the best experience!

2. Make Sure Your Camera is Working: Check your camera and video on another app on your computer (e.g., Zoom, Teams, Camera app).

3. Restart Your Computer: If your camera is not working, we recommend restarting your computer.

Still running into the same issue? Send us a message, and we will help!